At MABooksReview.com, we strive to ensure a seamless and satisfying shopping experience for all our customers. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to accommodate your needs. Please read the following guidelines carefully to understand our return and refund process.
1. Eligibility for Returns
You may request a return or replacement if:
- The book you received is damaged, defective, or misprinted.
- The book does not match the description or the one you ordered.
- The book is missing pages or has significant printing errors.
2. Conditions for Returns
To be eligible for a return, the following conditions must be met:
- The book must be returned within 14 days of delivery.
- It must be in its original condition (excluding books that arrived damaged from us).
- Any signs of writing, highlighting, tearing, or other damage caused by the buyer will void the return eligibility.
- Books must be returned with the original packaging and proof of purchase.
3. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Email our customer service team at mabooksreview@gmail.com or use our contact form on the website, providing your order number and reason for the return.
- Approval & Instructions: Our team will review your request and provide instructions on how to return the book.
- Shipping the Book: Customers are responsible for return shipping unless the return is due to our error (wrong book or defective product). We recommend using a trackable shipping method.
4. Refund & Replacement Options
Once we receive and inspect the returned book, we will process your request based on the following conditions:
- If the book is eligible for return, we offer two options:
- Replacement: We will send a new copy of the book at no additional cost.
- Refund: We will process a full refund to your original payment method within 7-10 business days.
- If the book has signs of use, damage, or markings by the buyer, the return will be denied, and the book will be sent back to the customer.
5. Exceptions & Non-Returnable Items
- Digital books (e-books) and downloadable content are non-refundable.
- Personalized or signed copies cannot be returned unless they are defective.
- Discounted or clearance sale books are final sale and cannot be returned or exchanged.
6. Contact Us
For any questions or concerns regarding our return and refund policy, please reach out to us at: 📧 Email: mabooksreview@gmail.com
At MABooksReview.com, we value our customers and are committed to ensuring your satisfaction with every purchase. Shop with confidence, knowing that we stand behind the quality of our books and are here to assist you whenever needed!
— The MABooksReview Team
